1
Active
Callback list
Every guest who never got through lands on the list below. Staff call them back and log how it went, so recovered orders count in real dollars.
Houston · Pan-African Dining & LoungeLive from VelConnect
Every guest who couldn't reach us
Every guest who called (281) 993-6474 and didn't reach a person. Times in Houston (Central).Guests who hit a missed call–loading call records
Never got through–no staff answered within 3 hours
Missed after hours–kitchen closed or night menu
Revenue you can win back–at the assumptions below
1
Active
Missed-call alerts
The moment a call is missed, the manager gets a message in the VelConnect app and an email, each with the guest's number, the line they tried and a link to this list. Neither needs carrier registration.
2
Next
AI answering
First Class: when nobody picks up, an AI host answers, takes the to-go order or reservation request, and passes it to staff, so no call goes unanswered.
3
Locked
Automatic text-back
Business: built and tested. Texts every missed guest within a minute, matched to the line they chose. Turns on once the 10DLC carrier registration for (281) 993-6474 is approved.
10DLC status: waiting for approval
Which line they were trying
Waiting for call records…
Never got throughGot through later
When calls are missed
guests per hour of dayWaiting for call records…
Missed guests per day
Waiting for call records…
Guests to win back
| When | Caller | Line | Tries | Outcome | Callback |
|---|---|---|---|---|---|
| Waiting for call records… | |||||
Caller numbers are masked in the list; "Log callback" shows the full number to call. Click any guest to preview, on the phone, the text they'll receive once text-back is on.
Check the alerts
no guest is involvedSends a test alert, marked TEST, to the VelConnect app and by email, exactly like a real missed call.
Assumptions
adjust to Enish Houston's real numbers
How this is counted: repeated rings from one number within 30 minutes are one guest. A guest "got through later" if a staff line answered that number within 3 hours.
Call records come live from VelConnect and refresh every few minutes. Times are shown in Central time.
Missed-call recovery by Boss Pilot · on VelConnect